Create report for: incidents that will breach the SLA within the next 2 hours

rody-bjerke
Giga Guru

Hi,

How would you create a report that shows a list of incidents where the SLA will breach within the next 2 hours (meaning it hasn't breached, but there are 2 hours left until it will breach).

Best regards,

5 REPLIES 5

Karthik Reddy T
Kilo Sage

Hello Rody,



Refer the below screenshot may helpful to you.



find_real_file.png




Note: Incident_sla has create from database view.


Database views


http://wiki.servicenow.com/index.php?title=Database_Views#gsc.tab=0


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

Hi Rody,




May i know the status of this thread?



If   Answered .Please correct   as answered that will be helpful to others



How To Mark Answers Correct From Community Inbox


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

Harry Campbell2
Mega Guru

find_real_file.png


This should work as the breach time should be populated when the Incident SLA is created.


Frederick5
Kilo Contributor
I would like to know the answer to this too.