Creating a report to show incidents processed by Assignment Group A and C that bypassed B
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11-13-2024 03:11 AM
Creating a report to show incidents processed by Assignment Group A and C that bypassed B
We have a process that Incidents From Assignment Group A to be sent to Assignment Group B which then assigns the Incidents to Assignment Group C.
So it looks like this
Assignment Group A > Assignment Group B > Assignment Group C
I want to create a monthly report showing Incidents that were processed by Both Assignment Group A & Assignment Group C that bypassed Assignment Group B
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