Creating a report to show incidents processed by Assignment Group A and C that bypassed B

EB8
Tera Contributor

Creating a report to show incidents processed by Assignment Group A and C that bypassed B


We have a process that Incidents From Assignment Group A to be sent to Assignment Group B which then assigns the Incidents to Assignment Group C.

 

So it looks like this 
Assignment Group A > Assignment Group B > Assignment Group C 

 

I want to create a monthly report showing Incidents that were processed by Both Assignment Group A & Assignment Group C that bypassed Assignment Group B 

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