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ServiceNow
Hi Kailas,
Follow the steps to create dashboard using Performance Analytics
Getting started with Performance Analytics is easy if you are using the standard fields provided by ServiceNow for the Incident Management process. Just do the following (once you have permission to make the change in your production environment!):
Activate the Performance Analytics Plugin
- Navigate to System Definition > Plugins.
- Search for the Performance Analytics plugin.
- Activate the plugin if it is not currently active.
- Click on the [PA Incident] Historic Data Collection job from the list.
- In the Job Parameters section, check the Active checkbox.
- In the Job Parameters section, ensure the Run setting is set to On Demand.
- Click the Execute Now button to start the job.
- Click on the [PA Incident] Daily Data Collection job from the list.
- In the Job Parameters section, check the Active checkbox.
- In the Job Parameters section, select your timezone from the Run as tz dropdown list.
- In the Job Parameters section, enter the time of day that you want the job to run in the Time field. You should set a time early in the morning (sometime after midnight) to collect the score from the previous day. That way the data will be fresh in the morning when you need to present the data.
- Click the Update button to save your changes.
- Check the State of the historic data collection you started. It will report as Collected when the job has finished.
You can now start looking at how your Incident Management process is performing. And you will see new data coming into the system on a daily basis. Welcome to Performance Analytics!
If you are experiencing errors in the Data Collector after going through this article, be sure to check out this article on reconfiguring indicator sources. It will take you through the steps needed to repoint Performance Analytics at different fields in your environment.
If you think this will help you, please mark it as like or select Helpful.
thanks
