Customise
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03-17-2025 10:11 PM
Hi All,
in my Platform Analytics dashboard, I have added the Single Score component (https://chatgpt.com/c/67d8f71e-92b4-800b-8d48-9dd880782cda). Such component has the "Chart Interaction" property. I have selected Chart Interaction Action=go to data view (see screenshot 1).
When the user clicks the single score component, the records view shows (see screenshot 2).
Each user is forced to personalize (via cogwheel) the columns that show in such view.
Question: is it possible to configure which columns should show in such data view for all the users who have access to the dashboard?
Thank you
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03-17-2025 10:20 PM
are you saying whichever fields are configured if users can customize it from their side?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-17-2025 10:25 PM
Hello Ankur,
thanks for helping.
At the moment, when a user clicks on the single score tile, they must configure via cogwheel such view.
The Data View jpg I've attached shows the columns that I would like all users (who have access to my dashboard) to see when they click on the Single Score tile/component without them to have to configure such view manually by themselves.
Cheers
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03-17-2025 10:48 PM
are you not able to configure those fields as an admin for that report?
if not then it's not possible and users will have to do on themselves
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 04:26 PM
Hello @Ankur Bawiskar
"configure those fields as an admin for that report". Happy to do so, but how would I do it?
The Data View jpg I've attached shows how I (as owner of the dashboard) have configured the View . However every user who accesses the Data View of my dashboard have to configure such view manually.
Thanks for helping!