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Dashboard in Workspace: Drilldowns do not work properly

romanherman
Tera Contributor

3 weeks ago

Hey,

 

I preconfigured two dashboards (one ITSM-related for the SOW and one asset-related for the Asset Workspace) using Platform Analytics and added them to the relevant workspaces with the UI Builder.

 

I’m running into the following issues:

 

  1. ITSM Dashboard

     

    • Drilldowns on data visualizations work fine and open the data view within the workspace.

    • However, when I try to drill down on a KPI widget, it attempts to open in the SOW but shows the message: “The page you are looking for could not be found.”

    • Opening the same KPI in PA > Dashboards works flawlessly.

     

  2. Asset Workspace

     

    • Here I only have data visualizations. When I try to drill down, I get the same error message as above.

    • If I switch the setting in UI Builder to “Drilldown to Core UI”, it does work — but it opens the data view in the Core UI, not in the workspace.

     

 

 

Hope you can help me out.

 

Best regards

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2 REPLIES 2

sizzleMcFace
Giga Guru

3 weeks ago

Make sure to update the affected plugins to the latest version (UI builder, Platform Analytics, etc.)

 

How is the "Chart interaction" configuration section configured for the visualizations in question?

 

And what do you mean by "KPI" as opposed to Data Visualization? Do you mean a Data Visualization based on a PA Indicator? If so, how is the Indicator source "Records view" set up?

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jeffrubinoff
ServiceNow Employee
ServiceNow Employee
In response to sizzleMcFace

3 weeks ago - last edited 3 weeks ago

Please note that "Chart interaction" is available only in Platform Analytics experience or possibly a dashboard built in a Dashboard Designer (dashboard component in a page built from the Dashboards page template)
Roman, if you want a dashboard widget that shows indicator data to drill down to KPI Details in a workspace that you have created, you have to create a KPI Details page on that workspace. We can't tell from your original post if you did that. Please see https://www.servicenow.com/docs/bundle/zurich-now-intelligence/page/use/performance-analytics/task/a... and note the table entry for KPI Details at the end. Also note that all of this is preconfigured in the Platform Analytics experience, which is why the drilldown to KPI Details works out of the box in dashboards in Platform Analytics > Library > Dashboards. In other experiences/workspaces, you have to set up more configuration yourself.