Dashboard issue after Zurich update

[DasarathiM]

Hello Team,

We are experiencing issues with both the Dashboard and the associated reports. This issue began after the Zurich upgrade, during which the UI automatically switched to the Platform Analytics Experience. In the new Platform Analytics interface, the report appears incorrect and is not functioning according to the defined report conditions. We can not edit or open the report in Dashboard directly. 

Kindly look into this issue on high priority. Please let me know if any additional information is required for further investigation.

Thanks & Regards,
Das

[jeffrubinoff]

Why are you asking Community and not reporting it immediately to ServiceNow Support?

[Ankur Bawiskar]

@DasarathiM 

if you are sure everything worked fine prior to upgrade and issue is post upgrade, then raise a case with ServiceNow

Do keep us posted.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Did you try to repair or update the PA plugin and then try again? If the issue still persists, please log a case.

[Eliza M]

We had the same issue when we upgraded to Yokohama. All our dashboard were updated to PA dashboard and it caused issue for our users as  it was not communicated and we had no idea. We had to rollback manually after getting with HI and following some community posts. 

Make sure you open a case with HI as you work to roll back and in case you need some explanation to why that happened. 

The below link might help you to Rollback. Try in your lower instances. 

https://www.servicenow.com/community/platform-analytics-forum/how-to-revert-the-platform-analytics-m...