Dashboard issue after Zurich update

DasarathiM
Giga Contributor

2 hours ago

Hello Team,

 

We are experiencing issues with both the Dashboard and the associated reports. This issue began after the Zurich upgrade, during which the UI automatically switched to the Platform Analytics Experience. In the new Platform Analytics interface, the report appears incorrect and is not functioning according to the defined report conditions. We can not edit or open the report in Dashboard directly. 

 

Kindly look into this issue on high priority. Please let me know if any additional information is required for further investigation.

 

Thanks & Regards,
Das

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3 REPLIES 3

jeffrubinoff
ServiceNow Employee

2 hours ago

Why are you asking Community and not reporting it immediately to ServiceNow Support?

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Ankur Bawiskar
Tera Patron

2 hours ago

@DasarathiM 

if you are sure everything worked fine prior to upgrade and issue is post upgrade, then raise a case with ServiceNow

Do keep us posted.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron

2 hours ago

Did you try to repair or update the PA plugin and then try again? If the issue still persists, please log a case.

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