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Dashboard report record links open in new browser tab. Is there a way to open them in the same tab?

ShivanshS300610
Giga Contributor

17 hours ago

Hi Everyone,


We recently migrated our dashboards from the legacy pa_dashboards framework to the new par_dashboard (Platform Analytics) framework. After the migration, the dashboards contain a report/list that displays records such as Requested Items (RITMs). When I click a record number, the record always opens in a new browser tab. I would like these record links to open in the same browser tab instead. I inspected the generated HTML and found that the "<a>" tag does not contain the target="_blank" attribute, so the behavior does not appear to be caused by the link itself.

Screenshot 124413.png


Has anyone encountered this behavior after migrating from pa_dashboards to par_dashboard or while using dashboards in Platform Analytics Workspace? Is there any configuration, system property, or supported approach to make these dashboard record links open in the same browser tab instead of opening them in a new browser tab?


Any suggestions or guidance would be greatly appreciated.


Thank you!

 

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TharaS657398130
Giga Guru

16 hours ago

Hi,

I believe this behavior is related to the way Platform Analytics (par_dashboard) handles navigation after migrating from the legacy pa_dashboards framework. The record link opening in a new tab may not be controlled directly by the <a> tag or the target="_blank" attribute, since Platform Analytics components manage navigation through their own framework logic.

I would suggest checking the visualization configuration in Platform Analytics Workspace to see if there are any interaction or drilldown settings related to how records are opened. Depending on the ServiceNow version, there may be options available under the visualization settings.

As far as I know, there is no OOTB system property that globally changes Platform Analytics record links from opening in a new tab to opening in the same tab. This behavior seems to be handled by the Platform Analytics framework itself.

It would also be helpful to confirm whether this happens only when accessing the dashboard through Platform Analytics Workspace or if the same behavior occurs from classic dashboards as well. If it is only happening in Platform Analytics Workspace, it is likely the expected behavior of the new framework.

A DOM/script-based workaround may not be reliable since these components are dynamically rendered and can refresh. If opening records in the same tab is a strict requirement, a custom component or alternative navigation approach might be needed.

Could you also share the ServiceNow release version? The behavior may vary depending on the version.

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SrinivasM366
Tera Contributor

16 hours ago

Based on what you've shown, I would treat this as expected Platform Analytics Workspace navigation behavior, not something caused by target="_blank" in the HTML. If opening in the same tab is a hard requirement, the safest route would be:

  • Open a ServiceNow HI case.
  • Ask specifically whether Platform Analytics Workspace List visualization record navigation can be configured to use same-tab navigation.
  • Include the dashboard sys_id and release version

    Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
    Regards
    Srinivas M
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