Dashboard Reports Not Updating After Being Altered

[daburges]

Hello SN community,

I have a question regarding the update behavior of report widgets used in dashboards. I am currently designing dashboards for my IT department, and as such, the names of different reports may be changing, and I would like to have that change reflected on all dashboards that use the altered report.

Currently, there is a disparity between the names of reports on dashboards, and how they show up in the report itself. I have attached two separate screenshots to this question: first, I have the open incident widget as it appears in the dashboard.

Second, is a screenshot of the same widget when we go directly to the report page to show it's new name which is also reflected in the report itself.

However, this change still has yet to cascade to the reports on the dashboards.

I am wondering if I am simply misunderstanding how reports are expressed on the dashboards themselves, or if there is some update timer that will change the reports over after a certain amount of time has passed.

Thank you to everyone for your time and patience in this question.

[daburges]

Hi Sean,

This wasn't about enabling the usage of reports as Interactive Filters themselves.

Let's say we have report X named "all incidents". We put this report on our dashboard and it works perfectly fine, it can be altered by Interactive filters etc... But after awhile we figure out we would like to slightly alter the report; maybe we add a filter condition to only look at a certain assignment group and change the title to "all help desk incidents". My question was, once we edit this report (which I can do since I am a report admin) does this change get reflected on the report widget we have already placed on the dashboard?

My testing has shown that if you alter a report on a dashboard then these changes are NOT immediately reflected on the Dashboard widget of the report. my previous post was saying that whenever I edit a report on a Dashboard then I must remove the report from the dashboard and re-add the report to the dashboard so that it can see the updated version of this report.

[swathi52]

Hello,

I am facing similar issue.

I have a home page which contains reports.Now I have updated these reports(altered conditions), but my homepage is not reflecting with the data correctly(not in par with the new conditions).

But If I try to open the report and see, am getting correct data.

Did you find any other work around or cause of the issue? other than creating new reports and adding.

any inputs are helpful.

Thanks

swathi

[Wendy34]

Hello, actually I have the same problem. I uploaded several different ways and the Dashboard doesn't update. The only possible solution I could think of is to take the dashboard and reports separately and add them to the dashboard manually.

*Well i realized that the problem was the version of the instance, when the intance upgarade to San Diego the issue was resolved.

[Ash49]

We're experiencing the same issue in Utah version, Next Experience UI (haven't checked on Core UI). It appears to be a caching issue. For my co-worker the widget on the dashboard is not showing up to date columns, even after removing and adding the widget again (pointing to same report). But when I go to the dashboard, the widget is showing up to date columns.