Disable/Hide "Run Process Analysis" button from the KPI Details

Gonzalo12
Tera Contributor

3 weeks ago

I'm trying to hide the button "Run Process Analysis" from the KPI Details page as it is causing some issues to end users (it is redirecting to the process configuration page, we do not have it implemented/in use yet) so I want to keep it disabled for now. tried removing the itil role from promin.pa_integration_required_roles but the button is still visible. Any idea on how to hide it? thanks in advance

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Ankur Bawiskar
Tera Patron

3 weeks ago

@Gonzalo12 

where? screenshot please

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Gonzalo12
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

the Run Process Analysis is available at the KPI Details, top right corner and it looks like this screenshot. This is not helpful at this point so I wanted to hide it from end users. just replied my first post with the solution proposed from servicenow support. thanks for the reply 🙂

Gonzalo12_0-1768269655879.png

 

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Gonzalo12
Tera Contributor

3 weeks ago

Got an update from servicenow support. having itil or removing everything from the system property: promin.pa_integration_required_roles is the same as everyone will have access to see the button. they suggested to remove everything and leave just the roles I want, so I only added admin for now. this worked as expected and non admin users won't see the Run process analysis button in the KPI details.