Do Formula indicators not work with breakdowns

[Brian Lancaster]

I have a formula indicator and I added a breakdown. However when I try to select that breakdown on a dashboard the formula indicator disappears. I'm working on a dashboard where I need to count all Task that we use in ServiceNow and put the in one widget. So once I get the counts all new Incidents, problem tasks, catalog task, change tasks, etc. I need to combine them into one count. But I also want to be able to do a breakdown by group.

[AndersBGS]

Hi @Brian Lancaster ,

The short answer is yes - breakdowns works perfectly with formula indicators. For alle the PA that I have done throughout the years, I have never had any experience. So  it's more a question about how the breakdown source and breakdown is configured.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Brian Lancaster]

Its a breakdown called Cost Center and it is linked to assignment group.cost center. We have a cost center associated with all IT assignment groups. I have been testing this with incident. All indicators in the formula have this breakdown.

[AndersBGS]

Hi @Brian Lancaster ,

Can you please also share a snip of the breakdown source according to how it's configured?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Brian Lancaster]

Here is the breakdown source.