Do Formula indicators not work with breakdowns

[Brian Lancaster]

I have a formula indicator and I added a breakdown. However when I try to select that breakdown on a dashboard the formula indicator disappears. I'm working on a dashboard where I need to count all Task that we use in ServiceNow and put the in one widget. So once I get the counts all new Incidents, problem tasks, catalog task, change tasks, etc. I need to combine them into one count. But I also want to be able to do a breakdown by group.

[AndersBGS]

Hi @Brian Lancaster ,

Thanks for sharing. One more question, what do you mean by "when I try to select that breakdown on a dashboard the formula indicator disappears."? Need yo understand the issue before i can figure out the solution.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Brian Lancaster]

I went into dashboard properties and added the breakdown. I set all the indicators on the dashboard to follow the breakdown. Then when I select one of the cost centers all the indicators adjust and except the formula one. Instead it just does not display.

[Thomas_Davis · Accepted solution]

Did you add the Breakdown to both Indicators within the Formula Indicator and also add the Breakdown to the Formula Indicator itself?

Here is a ServiceNow doc that talks through it:
https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/task/t_Creat...

Hope this helps,

[Brian Lancaster]

Yes I have the backdown in there by using manage breakdown. Also all indicators in the formula have that breakdown associated wit them.

[Brian Lancaster]

It looks like the issue was due to the fact that I tried to add the breakdowns after I had built the formula. As soon as I deleted and recreated the indicator from scratch making sure I did manage breakdowns before I created the formula.