Do Formula indicators not work with breakdowns

Brian Lancaster · ‎03-22-2023

I have a formula indicator and I added a breakdown. However when I try to select that breakdown on a dashboard the formula indicator disappears. I'm working on a dashboard where I need to count all Task that we use in ServiceNow and put the in one widget. So once I get the counts all new Incidents, problem tasks, catalog task, change tasks, etc. I need to combine them into one count. But I also want to be able to do a breakdown by group.

Thomas_Davis · ‎03-23-2023

Did you add the Breakdown to both Indicators within the Formula Indicator and also add the Breakdown to the Formula Indicator itself?

Here is a ServiceNow doc that talks through it:
https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/task/t_Creat...

Hope this helps,

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Victor Ni · 13 hours ago

I experienced the same issue and haven't figured it out yet. However, I don't think the sequence of adding/removing breakdowns would make a difference - data is collected through jobs daily.