Drill Down Report widget in Service Portal

[andersbogsjo]

Hi!

When using a report in the OOTB widget 'Report' (for example a pie chart, bar chart etc) when you click on the report it takes you to Backend List for the table. Is it possible to configure the widget so when clicking the last drilldown, instead of taking you to backend instead view the list in Serviceportal (id=list)

For users with no roles in the system it takes them to the List view in SP, but for users with roles it goes to backend.

I would like it to always land in the SP Listpage.

I think I would have to do a clone on the report widget and configure it, but I wonder how?

Anyone know how to do it?

Regards

Anders

[Slawek_Radziewi]

I don't think so. Widget is only displaying report and link is inside a report generated by system. So unless there is setting for reports it won't be possible on widget.

[abhimanyu1993]

Hi andersbogsjo,

I have the same requirement but I'm not getting any pointer to do the same.
Have you got the solution for this requirement or any workaround to get it done. It would be great if you can share your finding on the same requirement.

Thanks & Regards,
Abhi

[TM19]

There is a work around.

Instead of using OOB reports widget, create a widget which uses iframe

example: 

<iframe class="frame" src="sys_report_display.do?sysparm_report_id=<sys_id>"></iframe>

But iframe has its own drawbacks.

Please consider them as well before going forward.

Click here to see some of the issues with iframe

[abhimanyu1993]

Hi TM, 

Thank you for the workaround. I tried it and it works fine only thing it is opening the same native UI on clicking on the Pi chart or Bar graph in iframe. We want to redirect on the servicenow List page.

Thanks & Regards,
Abhi