Every day assigned count

csrx
Giga Contributor

Hi 

Hope you are doing well!

 

Can someone help me with building the report to know how many cases/request was assigned to each agents every day.

 

Regards

Chandru  

6 REPLIES 6

Joe1
Tera Expert

Are you wanting these on a single report or on two?

csrx
Giga Contributor

Yes in signal report every day count 

Sohail Khilji
Kilo Patron
Kilo Patron

Try :

SohailKhilji_0-1715846119841.png

 

If not then you need to report on audit table.

 


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csrx
Giga Contributor

But once the state is changed or move to some other agent or assignment group i cant see or track the count of each agent was assigned with