Every day assigned count
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-13-2024 04:30 AM
Hi
Hope you are doing well!
Can someone help me with building the report to know how many cases/request was assigned to each agents every day.
Regards
Chandru
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-13-2024 08:06 AM
Are you wanting these on a single report or on two?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-16-2024 12:19 AM
Yes in signal report every day count
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-16-2024 12:56 AM
Try :
If not then you need to report on audit table.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-16-2024 01:46 AM
But once the state is changed or move to some other agent or assignment group i cant see or track the count of each agent was assigned with