Filter Resolved on This month

[John288]

I have report named "Dex Mywizard" that is associated to scheduled report "on demand"
The scheduled report was included in another scheduled report that runs daily.

The report is generating incident record with filter Resolved on This Month.
On 30th of may there is one incident that is resolved but it's not included in may 31st report.
However if I change the filter to Resolved on Last month and run the report manually the missing incident ticket is there. (I run it manually and on June 2)

Is there something wrong with the filter

[Community Alums]

Hello,

I guess this scheduled report ran first and then ticket is resolved.

Since your filter is "This month" which implies current month. Now if you run the report with "This month" filter, it will show incident resolved in current month which is June, so incident resolved in May will not be appeared.

If you want to include incident resolved in last May, you need to use filter "Incident Resolved on Last month", execute schedule report manually and after that update filter conditions back i.e. Resolved on This month.

If my answer helped you in any way, please then mark it as Correct/helpful.

Regards, 

Akshay 

[John288]

Thanks for your reply.

Since the scheduled report runs daily on the 31st is should have the ticket that was resolved on 30th.

Also on 1st of June the report got generated using filter Resolved on This month but it contains incident ticket that was resolved on may except for the particular incident ticket as well.

Can you advise, thank you! 

[Tsura Andreeva · Accepted solution]

Check the ticket history, it is possible the status was changed between the two dates from Resolved back to work in progress