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Get Incident Priority breakdown pa report for my assigned assignment group

vidit1
Tera Contributor

Hi Everyone,

 

I got a requirement to create a PA dashboard containing couple of reports based out of my assignment group. For that I want to create a priority breakdown report showing data of all the incidents which are assigned to my assignment group.

I am able to get data of incidents assigned to my assignment groups with using element filter in the widget. But now I want to get a breakdown widget showing data of different priority of my assignment group incidents only.

I created a below breakdown widget show data of priority of all incident. But I wan to filter this for all the incidents of my assignment groups.

find_real_file.png

@Adam Stout , @Tom Pacyk  Please suggest

Appreciate for All kind of help here.

 

Thanks,

VK

5 REPLIES 5

Saamantha Konas
Kilo Explorer

I'm also trying to achieve the above and came across same problems.  I use breakdown widget to breakdown incidents per Assignment Group and Personalised Visuals in Orlando release to filter Assignment Groups where I am a member of.   How do I separate the results per Priority?

As a workaround, I could add Assignment Group breakdown to the dashboard and priority breakdown to the widget, with follow element checked.  However, this means I am setting the first condition to entire dashboard and have to select Assignment Groups every time I open the dashboard.

Very much interested if someone managed to solve this problem within a widget itself.