Get Incident Priority breakdown pa report for my assigned assignment group
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-25-2020 01:25 AM
Hi Everyone,
I got a requirement to create a PA dashboard containing couple of reports based out of my assignment group. For that I want to create a priority breakdown report showing data of all the incidents which are assigned to my assignment group.
I am able to get data of incidents assigned to my assignment groups with using element filter in the widget. But now I want to get a breakdown widget showing data of different priority of my assignment group incidents only.
I created a below breakdown widget show data of priority of all incident. But I wan to filter this for all the incidents of my assignment groups.
Appreciate for All kind of help here.
Thanks,
VK
- Labels:
-
Performance Analytics
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2020 04:34 AM
I'm also trying to achieve the above and came across same problems. I use breakdown widget to breakdown incidents per Assignment Group and Personalised Visuals in Orlando release to filter Assignment Groups where I am a member of. How do I separate the results per Priority?
As a workaround, I could add Assignment Group breakdown to the dashboard and priority breakdown to the widget, with follow element checked. However, this means I am setting the first condition to entire dashboard and have to select Assignment Groups every time I open the dashboard.
Very much interested if someone managed to solve this problem within a widget itself.