How do I create a report for average resolve time for incidents.

[Michael Lee1]

Can someone please tell me which combination I need to create a report that shows the average resolve time for incidents?

Thanks!

[Alfonso5]

Fantastic!! thank you so much!!!

[marwel]

This is my solution.
Raport shows Avarage time for completion of a tickets created in Previous Month but it can consider records created in any specified time range.

Works on a custom table when you have Performance Analytics. (It it 0 because I didn't have any records Created on last month.

I hope you will enjoy it.

1. Data tab. 



2. Type tab


3. Configure Tab

[angel kumari]

Hi Marwel

can you plz mention that this type of report how we send to as client 

[marwel]

In the example above I have used report type - Single Score.

Ps. Please click the "Helpful" button, that does not hurt.

[sk4408bc]

How to take into account, the target as "Resolution" time and not "Response" time?
Need to calculate the average Resolution time, but with the approach mentioned here, it does not mention which one is taken into consideration