How do I disable the drill-down of performance analytics in the widget?

carlosbertaso
ServiceNow Employee
ServiceNow Employee

The PA indicator was added on a dashboard.

I want to disable the drill-down to the Indicator to avoid this error message.

Is there any parameter to disable the drill-down?

3 REPLIES 3

Coleton
Kilo Guru

That error message occurs if the user trying to view it doesn't have the 'pa_viewer' role. I would consider updating the user's role.

carlosbertaso
ServiceNow Employee
ServiceNow Employee

The user does not have pa_viewer because he should not see the details in the Scorecard.

 

The idea was to prevent him from being able to perform a drill-down.

veronica_malmo
Kilo Expert

On the breakdown you can set Access control, this way the user will not see the breakdown.