How do we get Platform Analytics Dashboards to appear in Workspaces?

[Christopher Sik]

When working within a Platform Analytics Dashboard in the Analytics Center, I can see where to change the visibility of the dashboard so that it can appear in a workspace. But after adding the desired workspace to the list (Service Operations Workspace in our case), I still cannot see the dashboard anywhere in the target dashboard.

I expect there would be a Platform Analytics or Performance Analytics dashboard icon on the purple bar on the overview page of any workspace. But it's just not there in our instance of the Service Operations Workspace. I can see it in the Agent Workspace, but when I click I only get options for viewing KPIs. There is no dashboard list.

I checked the Application Manager to see if there were any plugins or addons related to dashboards that were not installed. But did not find any related to Platform Analytics specifically.

I also could not find anything in the UI Builder either related to Platform Analytics or Performance Analytics.

Is there a system property that needs to be turned on or something? Is there something else I'm missing?

[Ravi Chandra_K]

Hello @Christopher Sik 

You have to link the report and destination, insert and set the route 

Please refer the thread : https://www.servicenow.com/community/platform-analytics-forum/report-drill-down-not-working-in-ui-bu...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[Christopher Sik]

Hi @Ravi 

Thanks for the reply. In our instance of the Service Operations Workspace there isn't any icon on the left navigation bar to get you to any sort of dashboard area. And I'm not seeing any way to add one using the UI Builder.

When I open the UI Builder, and open The Service Operations Workspace, my screen looks nothing like what is pictured in the accepted solution of the community post you suggested. There is no reference to a landing Page or an Events options to select.

This is what I'm looking at:

[David_K]

Hi @Christopher Sik

When you update the Service Operations Workspace (sn_sow_itsm_cont) plugin, a new dashboard icon is displayed in the navigation bar. On this page, you can see the Platform Analytics dashboards that are shared with the Service Operations Workspace.

I hope this will help you

BR David

[Christopher Sik]

Thanks for the reply, I'll bring this to our development partner who is trying to help us sort this out internally. I'll let you know how it goes.