How do you use "bucket groups" in a report?

[peterscaramuzzo]

I got a request for a user to have the ability to use specific time based bucket groups in a report. Is that possible as the documentation seems to only mentioned it could be used in scripts?

BTW side note, I don't even see an option for creating them under Performance Analytics> Breakdowns> Bucket Groups which I am gathering we are not licensed for them? However I did see the option under Performance Analytics> Breakdowns > Buckets Groups and it appears a few were set up under there?

[Michael Fry1]

DOC site for reference: https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/performance...

Basically you can take your PA data and put into different buckets. Buckets can be days, hours, business elapsed % on SLA, etc. Each bucket item has a start and end values and based on the values from the PA report, it puts the data into the correct bucket.

[peterscaramuzzo]

Can you provide an example of how that can be used in a report? (This is what the user is claiming they want to use it for).

[Michael Fry1]

Example where Incident age puts ticket into correct bucket based on bucket definition:

[Adam Stout · Accepted solution]

In reporting, the functionality most similar to bucket groups is Report Ranges.