How to find out the incidents record where assignment group updated more than once?

[sri86]

Is there any way to find out the incidents or change or problem where assignment group updated more than once by using performance analytics?

For example, Incidents first assigning to "assignment Group 1". later the team identified it was not assigned to the proper assignment group and then they updating to "assignment Group 2". In the PA report, I want to display the records updated from "Group 1" to "Group 2".

Is it possible to create a report without using any metrics table?

[Slawek_Radziewi]

It is possible to see tickets reassigned using reassignment count field. 

There is no other place other than metric where we have group name saved. 

[Thomas_Davis]

There is a Reassignment Count column in the Incident table. This shows a count of Reassignment times.

Here is another Community question that asked something similar that you may be able to look and get a working solution:

https://community.servicenow.com/community?id=community_question&sys_id=f5108b21db98dbc01dcaf3231f96...

Hope this helps,

[sri86]

Hi Thomas, 

Thanks for the quick updates. Reassignment count will display the no of times its reassigned. But I want to display the records which moved from Assignment group 1 to assignment group 2. 

Is it possible to create using performance analytics? 

[Thomas_Davis]

Yes, if you look at the other Question link that I posted, it will walk you through that.

https://community.servicenow.com/community?id=community_question&sys_id=f5108b21db98dbc01dcaf3231f96...