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How to hide "Catalog" and "Category" breadcrumbs in the portal view.

Sathwik1
Tera Expert
Hi All,



I opened one Order Guide in the portal and noticed that its breadcrumb path was:
Home → All Catalogs → [Catalog Name] → [Category] → [Order Guide Name].



However, for another Order Guide, the breadcrumb only showed:
Home → [Order Guide Name].



This inconsistency was confusing since both were using the OOB (Out-of-the-Box) Breadcrumb widget.



To investigate, I created a dummy catalog and a new Order Guide to check whether the breadcrumb path depends on the catalog or category configuration. When I set it up similar to the first case, the full breadcrumb path appeared. But when I changed the catalog/category to match the second (simpler) setup, the breadcrumb only displayed Home → [Order Guide Name].



So now I’m trying to understand — where might this restriction or configuration be defined?



can someone please help with my issue?

 

@Ankur Bawiskar @Anil Lande @Ravi Gaurav @Dr Atul G- LNG @GlideFather  @warren_chan 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Sathwik1 

for the 2nd one you didn't add any catalog and category?

did you debug the widget which renders this?

I believe in absence of catalog and category it takes direct path which is 2nd case

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  Both Order guides have both category and catalog.. 

From console, 

1. For 1st one(full path) -> I could see 4 values are getting 

2. For 2nd one(short path) -> I could see only 1 value is getting..

 

So, I'm completely confused from where the data is being passed and which widget is being used to broadcast that data..,.

 

But one thing is for sure,.. somewhere restrction was written based on category/catalog.

@Sathwik1 

not very sure but please deep dive in the widget which is rendering/searching.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sathwik1
Tera Expert