How to pull the time when the incident was assigned to any Assignement Group

[shaik_irfan]

Hello,

we need to pull a report where we need to pull the Assigned Time when i the Assignment Group is gets Change or When the tickett was first assigned to any Assignement Group.

I created a report on Incident Metric table i able to find Duration how much time did any Assignement Group worked on but i unable to see when it was assigned.

[Sanchit Joshi]

Hi Josh, 

I am also facing the same problem as above. Can you plz elaborate the steps which you have mentioned above. I am unable to join Metric Instance table after setting filters for Incident metric table. What steps are to be followed for linking both tables. I tried related lists but it shows NO matches found. Thanks in Advance.

[Sanchit Joshi]

Hi Josh, 

 I am also facing the same problem as above. Can you plz elaborate the steps which you have mentioned above. I am unable to join Metric Instance table after setting filters for Incident metric table. What steps are to be followed for linking both tables. I tried related lists but it does shows NO matches found. Thanks in Advance.  

[chandan prasad1]

Hi Irfan can we also just see the latest assignment group instead of 3 records which is showing there. if yes how can we?