How to report backlog

[Learn SN]

Hi Experts,

I have reports which tell me how many incidents were created and resolved each month but I also want to have what is the backlog for each  month , i.e. on given month how many incidents / requests  were in active state. 

Is it possible to do that? Can someone help me with it ?

Thanks!

Uma

[sachin_namjoshi]

You can configure metric definition for active field which will tell you changes for active flag on incident records.

You can then report on metric_instance table to find out which incidents,requests where in active state.

https://docs.servicenow.com/bundle/geneva-performance-analytics-and-reporting/page/use/advanced_repo...

Regards,

Sachin

[asifnoor]

Hi,

Refer to this article which explains how to get the count of incidents per month using PA indicators.

https://community.servicenow.com/community?id=community_article&sys_id=03b2bf7fdbad7b80e0e80b55ca961...