Metric Definition Code
Hi All, How to calculate the time taken from open to resolved state excluding onhold on incident table. Thanks in advance
Forum Posts
Using script include in report servicenow
Hi all ! In the RITM table (sc_req_item), each RITM has an associated "volumetry" field of integer type. I want to create an advanced report that displays the number of RITMs multiplied by the volumetry.For example, if I have 3 requests with a volume...
legend text size in Platform Analytics
Hi Team, I want to change the legend text size /font .Actually i wanted to increase their size /font style.So there are any way to change their legend font/text in Platform Analytics
Custom interactive not working
Hi Team,I have got a requirement to create a interactive filter on a field 'Market', which is type glide_list and it refers to 'u_market_teams' table. Filter should be on 'market' field, which is on custom table 'x_operations_market'. As this is a ...
Resolved! How to delete a Dashboard in Platform Analytics
I am not finding any option to delete a dashboard, accidentally created two of the same. Wanted to delete one and could not find options.
Follow filters getting enabled automatically
Hello,I've created a dashboard on Platform Analytics and included several single-score visualizations. I need these to be set so they do not follow interactive filters. However, after I uncheck "follow filters" in Data Update and save it to the libra...
Xanadu ATF Test Generator
I can find virtually no documentation whatsoever for the ATF "Test Generator".This wasn't much of an issue until I saw what the front-end now looks like in Xanadu!It's now really difficult to perform the simplest of test case extracts so I usually en...
Filtering of List Report using related list conditions not working?
Hi! I'm trying to create a list report in my instance, but am having trouble with the filtering of certain fields when using the related list conditions in the report application. The report has been set to the core_company table, where I also want a...
Share dashboard via more than just User Name - Please upvote idea!
Currently dashboards (both CoreUI and PAE) can be Shared only with Named Users. This is not practical when there are many users with the same Name. I would like to be able to Share based on other attributes, for example User ID. If you concur, please...
What's the difference between Actual Resolved vs. Resolved Incidents?
What's the difference between Actual Resolved vs. Resolved Incidents?
Creating Dashboard with PA Widgets using a Manual Indicator Scoresheet
Hello All, I'm trying to create a dashboard for a manual indicator scoresheet that tracks the about of tickets we receive from various tools we use in our environment. At this point, I just want a widget that shows a line graph of the metrics manuall...
Portal content Tracking
Hi Team,I m new to service portals, and there is an requirement to track the content. If widget and page asRich content clickthroughClickthrough rates are tracked for all records and translated versions of records listed can be viewed by HR admins o...
Resolved! Change Highlights Based on in Calendar
Currently there is several options like flow status, escalation, etc as present in attached image. I want to create a custom one or edit any present. How can I do it, if it is possible?
Homepage to dashboard conversion with same layout?
Hi all, Can we use the tool to convert homepages to dashboards while preserving the original homepage layout? Any insights would be greatly appreciated. Best regards,Farhan
HTML Field Display in Platform Analytics
Hello!I have an HTML field (description field from sn_gf_goal table) that I'm trying to display in a platform analytics dashboard without the markup showing, the markup makes it very difficult to read the content and this is for senior leadership. Ho...
