What is the execution time measuring in the report_stats table? I understand that run time is the average execution time in milliseconds of all runs of the report, and recent run time is the average execution time of the report in milliseconds based ...
HI Community, I need to send an email to x@gmail.com when a checkbox in an incident form is true.In notification, condition i can put checkbox is true (when to send) but in who will receive im not sure how we can achieve this because i need to send t...
Hi All,Has anyone managed to to created an automated breakdown for task.requested item.item from any of the assessment tables? I tend to use task_assessment_detail, and while I can dot walk to the item when configuring indicators or visualisations, ...
We have a table called 'incident backlog' in our ServiceNow instance which collects all incidents unresolved as of 11:59 pm each night over the past couple of years. Using this table i want to create a report that shows incident records that were unr...
How to create query between two CI classes with OR conditions in CMDB Query builder CMDB CI Class A with certain filter OR CMDB CI Class B with certain filter.
I am trying to calculate the number of times an event has occurred during a certain time frame. We can schedule this event twice a week each for the year. I can pull in the number of events to a single score but wanted to use a gauge data visualizati...
Hi, I have a couple of string fields and the users wants suggestions on what reports can be built for it like for finding intensity or frequency or correlation. Can anyone suggest me what type of visualizations can be built for string field as I was ...
Expected Result: I am trying to set up an email notification system that triggers an email to the task assignee and their manager if a change task is pending for more than 3 days. The email should contain all pending change task details in an Excel s...
I am trying to create a Velocity Chart that would show the number story points Completed in Completed Sprints for a team over time. I tried using the ones in agile 2.0 bundle but they don't have any data. I can't seem to get a dashboard that is just ...
I click through all the steps, but the image doesn’t finish uploading and is not visible on dashboard. I can only get the image to upload with admin Role. If the dashboard image loading is limited to just admin, then why can a standard user go throug...
HI Community, I have a requirement, only particular domains mail id need to create an incident. we have an inbound email action created in an incident table.Inbound email action condition : new global.KAL_Inbound_Actions().validSender(email.recipient...
Hello,I recently implemented the CIO Dashboard in our SNOW instance by following the steps in this document (CIO Dashboard Installation guide). I am able to create CIO Dashboard Metric Config records which results in some of the information appearin...
Hi everyone, I've recently integrated my Platform Analytics (PA) dashboards into the Service Operations Workspace. These dashboards include several pivot tables that help categorize tasks assigned to each agent However, I’ve run into an issue: when I...
We have a dashboard with an interactive filter on it, it references the sys_user table. We noticed our HR case writers could not access any users under the dropdown, it only shows "All". I looked into the ACL's for the table and our HR case writers h...
Hi, I inserted a PA widget into my Platform Analytics but it doesn't show me and x and y labels. How do I fix this?
