Hello Everyone, I have a requirement to display the duration of chat interactions grouped into specific time ranges. For example, I want to show how many interactions fall within 0–20 minutes, 20–40 minutes, and more than 40 minutes. I'm planning to ...
We are looking to Remove few options under 'Run' when user click on New scheduled report.so report_scheduler can be given out to users and can avoid Major Incidents comingWhat could be the potential impact on this moving forward when we move to platf...
I'm trying to create a visual which will compare 3 different sets of data in a time series bar chart where each bar represents one of the data sets side-by-side. In the legacy reporting tool this wasn't an issue; however, in platform analytics I'm e...
I've been trying to set up a dashboard with various single score data visualization counters, counting references in various tables to a user selected by a filter on the dashboard. The dashboard has a filter to select a User record. Then there are v...
I need to know what specifically triggers the [sys_udpated_on] field to get updated (I know EVERY type of change/modification in ServiceNow (SN) does not trigger it to get updated). Long story short: We have an external reporting system that we use...
I created a dashboard in and the drill-through behavior to a more detailed information is showing incorrect data. Any suggestions to fix the issue would be of great help..thanks in advance
Hello,I am trying to add a new (Platform Analytics)dashboard (copied OOB Problem Management and modified it). I need to replace the current Problem Overview dashboard (problem_dashboard_launcher.do) with the new one. I am not really sure on how to do...
We are experiencing a problematic situation when it comes to report using "state" field from "task" table. I want to know if someone has experienced similar use case and knows how to deal with it? Use case:We have a list report in the task_sla table,...
Hello, I was just exploring on Next Experience Analytics Dashboard for Platform Analytics. The visual for the Viewed Dashboard SysId should be showing up the Dashboard names instead of sysId...And the donut is not the suitable graph for this data.Wil...
Hello, I am attempting to create a dashboard for monthly reporting with various reports showing information from the last month compared to that same month one year prior. I assumed I could use Created > Relative > and then adjust the date. However...
[Although I was already aware of the accepted solution, my intention was to check for alternative methods. I’ve marked the question as closed to recognize and appreciate the contribution of the fellow member.] UPDATE- I was able to make it work someh...
We built an indicator for all cases closed last quarter last 90 days. the # of cases that showed up were the same in the word cloud and if someone looked at the related cases below. The requirement was changed to last days and now if you look at the ...
Zurich Patch 0 We recently ran a bulk migration and are reviewing the results in the Migration Center. We have not activated the migrated content. We have the following questions: Why are single scores shown in decimal format in some migrated reports...
How can I create a report showing user groups that contain no users? Also, groups with no roles assigned? Thanks, Adam
Hi all, I´m seeking a way to report the regular view of metrics timeline on incidents (attachment), but do it for a specific team (assignment group) so I can understand, at a glance, how many tickets the team has touched and how long they’ve spent ...
