Hi All, I have created reports and dashboard in CORE UI in Washington release. Then upgraded PDI to Xanadu version to see if we really do not see reports and dashboard in CORE UI as it will be migrated to data visualization and PA dashboard. Depreca...
I have three bar-graph reports which outline the states of Incidents, Change Requests, and Change Tasks for members of my team. Currently, they all use the Default UI14 color palette. I want to standardize the color of the different states across the...
I am looking for help determining how to set up a filter on the Content Library Overview OOB dashboard to filter the below visualizations based on the Published Content Name. Specifically, how to filter the "Events Over Time by Content" visualizatio...
I need to measure disruptive changes for the Change Success Dashboard. We currently penalise for P1, P2, P3 and P4 incidents caused by change. That all works fine.We want to add an additional penalty for any change the caused any incident. I set up a...
I've created an indicator on the TASK_CI table and want to sum the duration of the unique TASK's open duration. Currently, I can only SUM the total records of the TASK_CI. For example, 2 tasks (incidents) are created both totaling 60 minutes each for...
I have tried to use the advanced CSS option in Styles tab in UI builder but the CSS code written is not applying to components as expected. Does anybody have tried this option and did it work for you?
We want to have a field displayed in portal for each catalog item that shows average fulfillment time for each catalog.I was wondering what would be the best approach, is it possible to create a metric definition that differentiates duration between ...
Hi,I set up two Disruptive Change indicators which looks for:1. Incidents where the "Caused by change" field is not empty2. Where the change quoted in that field has a planned end date of "yesterday" and, the other one where that date is in the "last...
Hi Everyone,I’ve designed a dashboard in Platform Analytics and would like to make the single score reports interactive by linking them to list-type reports. Is there a way to achieve this functionality?Additionally, I’ve built a list component repor...
I understand from a servicenow video, that this Metric Definition: Unassigned Duration per Assignment Group is OOTB. But I can't see it in our instances. Can someone please let me know the values set for all fields/scripts etc for this metric definit...
We currently have a workbook that we currently update minutes used on incidents for out third-party developer, we use this workbook to monitor the number of service minutes available used and remaining. We want to move this into Service now. We pla...
My organization has created a field on the task table called 'Governance Groups'. This is a choice list field with about 35 various groups created in it. They are using this field to pick various groups against a record so it flags it for review at t...
Hi, I have an requirement based on the category filed interactive filter, the report should display the data in the dashboard.I have created the cascading interactive filter for category and i am using my custome table in the intactaive filter. The d...
Hi Team, We need to send an email notification everyday,if assignment group has no members or group owner is empty or group manager is empty with all the group details. Thanks,
Hey everyone, I am struggling with is (what I assume) a simple issue. I would like to create a report that visually combines the results of three other reports. For instance - I would like this report to show escalated incidents, breached SLAs, and ...
