Interview Questions
I need interview questions on Performance Analytics, Reporting.Also types of questions are being asked in scenario and scripting.
Forum Posts
How to create Date Range filter in Performance Analytics(Not by using Interactive Filter)?
How to create date range filter/slider in Performance Analytics by using any date column from any table? Note: I know Interactive filter do that job only in Reports module, Not in Performance Analytics.
User Experience Analytics KPIs are affected by the User Experience Analytics User Consent Decisions?
Hi, I am trying to find out the official documentation about the Analytics KPIs calculation. If a user as opt out of the tracking, his actions are no more tracked in any User Experience Analytics KPIs? The documentation is not clear about this point....
Performance analytics Dashboards using breakdowns and indicators.
"I am creating Performance Analytics dashboards using indicators and data sources for the contract table to track monthly costs based on the start and end dates. I need to calculate the total monthly cost for each year and sum it across multiple cont...
Resolved! How to create a breakdown based on Task Type?
For PA Indicators based on the [task] table (and child tables), how does one create a Task Type breakdown?
Dynamic data binding with dropdown component and list & score component
Hi everyone,I'm working on a dashboard in ServiceNow UI Builder and need help with dynamically updating a table based on a dropdown selection. Specifically, I want the table and its query to change depending on the selected value from the dropdown.Ad...
How to sort a report from lowest to highest instead of highest to lowest?
At the moment our bar charts sort the information from highest to lowest (picture below)Is there a way of getting the lowest to highest scores?Thanks
Company Field is not Present in Group Table
Hello Guys,As per checking I am not able to find the Company Field in sys_user_group Table.I have checked in the sys_user Table it is present and even core_company table have the data.Please find the below screenshot.sys_user_group Table:But Company ...
SLA Configurations
Q.How we can this Restricts Count for userbase (Individual user), survey should be triggered to a certain limit.
Resolved! Report for updated by is not the assigned to agent
Hello! I am trying to create a report on a dashboard with the following requirement: Single score Active cases in my assignment groups where the case has had an update to the comments / worknotes that wasn't made by the person who the the case is ass...
Database View fields not visible via a Report
I'm running Istanbul. I have a Database View combining the Incident and Problem tables. I have generated a Single Score report counting the number of Active problems. The report has been shared with Everyone. The report runs successfully and clic...
Dropdown Component in UIB
Hi everyone,I'm new to UI Builder and trying to add a dropdown component that dynamically displays active incidents from the incident table. I have added the dropdown, but I’m not sure how to fetch and populate the options correctly.Could someone gui...
Performance Analytics Content Pack for Service Portal
I recently installed the Performance Analytics Content Pack for Service Portal on my instance to test it out. Despite persistance, the promised dashboad did not seem to install. It does not show in my dashboards, nor is it listed in the Usage & Gover...
Platform Analytics Experience Report Title Bar - Color? & Dashboard Tiles (Plain with no Preview)
Are we able to add color to the Title Bar in Reports and PA Widgets in the new Platform Analytics Experience? After migrating all of the colored title bars turned to plain white and I don't see a way to add color to the title bar anymore. Also, when ...
Delete labels/tags from simple list data visualization
Hi. We have a case where a user has a simple list data visualization incl. a column with labels/tags. But in Platform Analytics, this user is not able to delete tags from the list like he can do from a normal list view and from the old reports. But ...
