In KPI/indicator under platform analytics, I can't view "new" button, have to go back to old performance analytics->indicator to create indicator. Also, I can't view the forcast signals new features for my indicator no matter viewing it from old perf...
I currently have the 'chat_analytics_viewer' role to access the Virtual Agent dashboard but am unable to see the KB Breakdown metric. Is there another role needed to view the KB article numbers?
Hello Team, I want to sort the following report on the basis of count? How to achieve this without using PA? Regards,Kalyani Shaha
Hi All, I will try my best to explain the issue I have regarding a formula indicator I have created. The formula indicator does the following. [[Met Fulfillment SLA Request]] / [[Total Requests Fulfilment SLA]] * 100 || 0. This part is working as exp...
Hi All,I have a requirement to sort the bar type report based on the count. Can someone show some light on this? Thank you!Arun
Hi all, On the old dashboarding tool, when adding reports you can specify if the report should stack the bars: Now that we are moving over to Platform Analytics Dashboards, I do not see any options to stack the bars: Am I missing something, or ha...
Hi SN Community, It seems my company instance's analytics components might be out-of-date, and I need some help to get it in better alignment with the base system. SummaryURL incident_dashboard_launcher.do opens different pages on my company insta...
Hi All, We have a bulk of asset 80+ records , we are trying to retrieve the history of specific fields(Lifecycle status, state and substate) for each of the bulk records.We have Audit history for the records.Is there any way to download these for al...
I am studying for my CIS Platform Analytics Exam and I have noticed that anywhere talks if Platform Analytics needs license or not. Platform Analytics needs payment to install? In case there are features free and features for payment, can anybody tel...
Hello all, I am currently working on a process to connect our ServiceNow instance to Power BI. I wanted to ask about best options and practices. I am considering connecting an ODBC driver to our ServiceNow instance which will then connect to a SQL ...
Is there a way in Reporting, and on forms to show only the date on a field that is in a date/time format? We have projects etc. that have a Planned start and end dates, but they are in the date/time format. Without messing with the underlying data, c...
How to build for Widget Category Interactive filter in ServiceNow for Incident Table and filter condition IT Service. Thank you.
Our users would like the ability to add HTML text to their dashboards which Admins can do via Add Widgets > Content Blocks > New Static HTML. It seems OOB we can grant the content_admin role however, this gives access to the entire Content Management...
Hello Experts, I am working to create a indicator in Platform Analytics and one of the requirement is to show the Quarterly % of tasks assigned to each assignment group from overall tasks and it should also follow filter on the dashboard. Consider to...
I have created a new role and a Read ,write, Create acl instead of using the content_admin role to add New Static HTML Content. With the newly created Role and ACL, I am unable to create the Static HTML Content on the dashboard. I don't see the form...