What is the difference between Business pause duration and Pause duration in the Service Now incident_sla table?My objective is to find the total time an incident was On Hold, considering Working time is from 9 am to 6 pm, and excluding weekends
The com.snc.pa.ui.preferences user preference tracks the chosen breakdown source and selected breakdown source element value on a per-user basis for a dashboard. When the selected elements are changed, this user preference is updated. Where is this l...
I have a requirement of sharing 30 plus reports with 5 Users and 15 Assignment Groups. It is exhausting typing all 20 into every Share section of every report. I can't copy and paste. Is there any way that a non-administrator can select multiple repo...
If you have the dashboard admin role, can you see the shared Groups/Users and can you add Groups/Users?
Hi All, We have a calendar report setup that is being shared on a dashboard. We've add some field styles for state so we have 'state' as an option under the 'highlight based on'. When we load the dashboard this field defaults to '--None -- '. Is t...
Provide answer -What is a key difference between Reporting and Performance Analytics?A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.B. Performance Analytics...
Hi there, Is there a way to create a report which shows list of Requests which don't have any Catalog Tasks assigned? In Catalog Task table I have "Request" reference field, which is filled with Request number if Catalog Task is created under a Reque...
Hello, I'm creating a report on the CMDB Certification Attribute Status [sn_cmdb_ws_dm_certification_attribute_status] table to show failed cmdbtasks for the last 6 months. I'm able to pull element, original value, and certified value in and success...
Hello Community, I have a requirement to add a daily visitor counter widget to the self-service portal (sp).Is this possible and if so what is the process to adding this widget?
While building a quick dashboard to see the operational status of CIs, I need a filter to quickly filter by CI classes available, but I don't manage to make this work after lots of tries. It is even possible with basic dashboard solution?any ideas? ...
Hi,Does "usage_admin" role which grants access to the subscription management overview a licensed role if it is granted to the user with customer service agent role or itil role?Thanks,Alexis
which are features of AI Search ?1 . Uses Zing Search Functionality 2 . can only be used in a Service Portal 3 . Provides type ahead suggestions and typo handling 4 . Delivers a modern consumer grade search experience 5 . Uses machine learning to fin...
What is true about a Page? 1 . Can be used in any Service Portal- 2 . Displays content via widgets 3 . Are specific to one Service Portal 4 . Can be created using the Page Editor 5. Is styled by a Theme Choose 3 Answer