How to see custom events in User Experience Analytics

Jessica_Lace
Tera Contributor

‎09-06-2024 11:36 AM

I've added a custom event on a widget in our Service Portal, is there anything else I need to do to see this information populate the User Experience Analytics dashboard? 

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Community Alums
Not applicable

‎09-07-2024 11:51 PM

Hi @Jessica_Lace ,

Please refer to this video: https://www.youtube.com/watch?t=2546&v=jyQayDzzxK8&feature=youtu.be

 

Using UX Analytics to Optimize Web Experiences - Platform Analytics Academy - June 28th, 2023
Using UX Analytics to Optimize Web Experiences - Platform Analytics Academy - June 28th, 2023
youtube.com/watch?t=2546&v=jyQayDzzxK8&feature=...
In this Platform Analytics Academy session, we discussed and demoed ServiceNow® User Experience Analytics. The ServiceNow® User Experience Analytics application provides dashboard views for monitoring usage analytics of your Next Experience web applications and Virtual Agent, ServiceNow mobile ...
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Jessica_Lace
Tera Contributor

‎09-09-2024 09:58 AM

@Community Alums I have watched that video and it doesn't not go into detail about how to make the custom event show up on the dashboard. 

 

I am trying to determine why the code is not sending information to the dashboard. 

 

Thank you,

Jessica

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MichaelCreatura
Tera Guru

‎01-07-2025 08:59 AM

Hello, @Jessica_Lace  did you ever find an answer to this question? Thanks. 

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