How to view the service portal reports and PA widgets?

Lisa71
Tera Contributor

Per Platform Analytics Migration Center - Troubleshooting and Guidelines - Support and Troubleshooting,

it states below. I'm admin, however I don't know whether our service portal have reports or PA widgets, where to view it? Thanks. 

 

"Q: Will the migration impact Service Portal content? 

A: No, the migration will not impact Service Portal content. The service portal will continue to support reports and PA widgets. Both the report admin and PA admin will still be able to create old reports and PA widgets on the portal. "

4 REPLIES 4

Mark Manders
Mega Patron

For this statement on the PAE, it doesn't matter what it is you have on your portal, because nothing will change for that. But you can just check what kind of reporting is shown on the portal. PA Widgets make use of PA and reports are current data, just like in the backend. You need to check on the content itself. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

I didn't find any reports/PA widgets in the service portal, or I don't know how to search it. How to know something in the service portal is report/PA widget or not? 

If you aren't showing reports on sp, you just don't have them. By default sp is not used for reporting purposes, but it is possible to do so. If you don't have any reports there, you also won't be able to find them.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

I haven't gone through everywhere in the service portal, is there any quick way to recognize whether the reports/widgets are used in service portal? Thanks.