I am not able to see data in Customer satisfaction score in Service Quality tab in Success Dashboard

Nirupama Reddy
Tera Contributor

8 hours ago

I have installed IT Success dashboard and executed the jobs. For all the widgets in success dashboard i can see the data but am not able to see data in Customer satisfaction score in Service Quality tab in Success Dashboard. 
Can I know how these calculated and which indicators is are using to populate this?

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Dr Atul G- LNG
Tera Patron

3 hours ago

https://www.servicenow.com/docs/r/customer-service-management/now-assist-for-csm/use-quality-assuran...

 

 

Access the automated quality assurance dashboard from the CSM Configurable Workspace to view detailed agent performance metrics and quality assurance scoring data.

Before you begin

Role required: Manager

Before you begin, confirm you have:
  • Manager role permissions in CSM
  • Access to the CSM Configurable Workspace
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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