In Platform Analytics > Scheduled Export how to See which recipient
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11-26-2024 11:42 AM
When using the new Platform Analytics Scheduled Export to send a visualization you email recipients. I want to add users to the recipient list instead of email addresses. (due to a migration to all new email domain soon, so keeping it at user when email is changed per user the export will still send)
When you add recipients that have the same Name in ServiceNow it is impossible to review the user name, email address or other criteria to ensure you are selecting the correct user recipient. How can I see this information on the recipients when making the choice?
Appreciate the assistance.
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11-26-2024 11:51 AM
I run into this issue at #7 in this documentation. https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/par-for-workspace/task/expor...
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12-03-2024 07:53 AM
@Thomas_Davis or @Dan_Kane Any suggestions?
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12-11-2024 09:46 AM
In Scheduled Exports when you add recipients that have the same Name in ServiceNow it is impossible to review the user name, email address or other criteria to ensure you are selecting the correct user recipient. How can I see this information on the recipients when making the choice?
Paty Montesinos 12:36 PM
Great input! I feel your pain on that one. You should be able to enter their email instead of their name. “Start typing to add users, groups or email addresses you want to email.” I will take this feedback back to the Product team. provide other fields to distinguish users with same name.