incident age in hours

[mariocampos]

how to I correctly calculate the age of an incident in hours at the time (not the period end) the data collector job runs?

[An Le · Accepted solution]

Hi @mariocampos ,

I think this article is useful : https://www.servicenow.com/community/itsm-forum/to-calculate-age-of-an-incident-i-have-tried-below-p...

Kind regards,

[An Le · Accepted solution]

Hi @mariocampos ,

I think this article is useful : https://www.servicenow.com/community/itsm-forum/to-calculate-age-of-an-incident-i-have-tried-below-p...

Kind regards,

[Tanushree Maiti · Accepted solution]

Hi @mariocampos 

refer:

https://www.youtube.com/watch?v=mjA4Qf6nynY

KB1764447 Script illistration - incident.age.days 

KB0754082 How do we calculate the incident duration field? 

https://www.servicenow.com/community/platform-analytics-forum/age-duration-calculation-for-active-in...

https://www.servicenow.com/community/developer-forum/how-to-calculate-age-of-an-incident/m-p/1424075