Insights not available on platform analytics dashboard

SaikumarV935166
Giga Contributor

3 hours ago

Hi,

we have enabled platform analytics in our system and we have some already existing dashboards converted to platform analytics but we are not able to see insights button in the dashboard. we have enabled Show Insights Panel by going into par_dashboard_user_metadata table but still it is missing. Anything missing here?

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Dr Atul G- LNG
Tera Patron

3 hours ago

Hi @SaikumarV935166 

Have a look here:

 

https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analytics.html

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Ankur Bawiskar
Tera Patron

3 hours ago

@SaikumarV935166 

did someone disable it?

check this link where I mentioned how to disable, see and enable if it's disabled

Insights button in dashboard 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

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Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Mega Patron

2 hours ago

Hi @SaikumarV935166 

 

Refer this KB: KB2697206 How to Control the Visibility of the Insights Button on Platform Analytics Dashboards 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
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Tanushree Maiti
ServiceNow Technical Architect
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