Interactive Filter is not working

[Christophe]

I created a simple dashboard using a report that shows specific cases. When I try to add an interactive filter using a reference, the filter does nothing. It shows: "Related list is empty". During the creation of the filter however, it showed the values I wanted to see. For the filter I use "Customer_account" as reference table. When I tried with another filter, I got to see a list of customers in the dashboard. When I select a customer however, I still keep seeing all the cases, so no filtering is done. The widget is set to "Follow interactive filter" Thank you in advance for your help.

[quentin_gillet · Accepted solution]

Can you please check that you have mapped the reference? (in the related list , at the bottom of the form -> see screenshot)

My screenshot is an example OOB, it is just to show you where you should add the mapping.

[Christophe]

Hello Quentin,

I'm going to check. Thank you for your swift reply.

[Christophe]

Everything works. Thank Quentin, you're a genius! Have a nice day.

[quentin_gillet]

Ah ah, not sure about genius. You're welcome though. Have a good day too.