Is it possible to create a report which shows all ticket types?

Ronald_T
Mega Contributor

Hello Everyone,

Is it possible to create a report which shows all ticket types? When I try to create a report, I can only select one table for each report. I would like to create a report which will show all the tickets (incidents, requests, etc) our Service Desk opened within a time period. Is this possible or would I have to create separate reports for each?

Thank you.

1 ACCEPTED SOLUTION

Adam Stout
ServiceNow Employee
ServiceNow Employee

Try creating the report on the task table and grouping by Task Type.

View solution in original post

4 REPLIES 4

Adam Stout
ServiceNow Employee
ServiceNow Employee

Try creating the report on the task table and grouping by Task Type.

Hello, What task needs to be selected for all the incident,problem,change to be include in single report

Ronald_T
Mega Contributor

Awesome!

Thank you. It works great!

Hello Ronald What is task name in table needs to selected to get all the incident ,problem n change tickets in single report