Is ServiceNow going to deprecate classic reports and dashboard and move to Platform Analytics?

Lisa71 · ‎04-15-2024

Neil10 · ‎04-17-2024

Hi @Lisa71 My understanding is from Xanadu you'll need to opt out of platform analytics or everything will be migrated and the classic reports and dashboards will be deprecated from the Zurich version, I'm sure someone will correct this if my understanding is wrong. There is a migration tool available from Washington DC version however platform analytics isn't currently 100% feature parity but I'm sure that will come. The migration tool should move everything over however where it can't they will go in to a compatibility mode.

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John Dahl · ‎05-14-2025

Reports and dashboards are already deprecated, but not disabled yet. Deprecated simply means that it is no longer the preferred tool. I believe the forced migration has been postponed again to either Zurich or Australia... but I could be wrong.

New instances come with Platform Analytics where old instances have both. You will have some time to manage a migration and ServiceNow provides a tool to help with the migration. The tool is in the store and is being updated as needed to address issues and simplify the process. For example, when I last used the tool, it converted the reports and dashboards, but the new analytics page did not have the data visualization components related. I had to add the DV components to the page to recreate what the dashboard showed.

ctsmith · ‎08-20-2024

On the migration tool:

"Postpone your activation?"

"You may choose to participate until the activation takes effect in the Yokohama release in Q2, 2025"