Is there a way to report a count of how many times a user updates a ticket by task type and current assignment group. Not who the ticket is currently assigned to, but the history of who worked on it.

[jtharrison]

I am looking to report on work done by users who might not have opened or closed a ticket, but logged activity on a ticket.   I would like to see this counted by user split by the assignment group and task type.

[Manoj Kumar16]

use 'worknotes' field and put it in selected field of your report from Available field if you are running a report on incident table.

[will_smith]

Hi Trevor, there is a field on the Task table called Updates which will give you a count of the number of updates on an Incident, Problem, or Change record; I would add it to the list view and not the form view.

[jtharrison]

William.   That is helpful.   The part I am still missing is the User who made those updates.   Example on a single ticket that has 6 updates... 1 by the person who updated it, 3 by another user who did some work, and 2 by the person who closed it...     How can I see only the 3 by the middle user?

[will_smith]

The only way to see that kind of thing would be to view the activity log for each incident. I don't know of any way to do this with the list view.