Key Differences Between Performance Analytics and Platform Analytics in ServiceNow

[MURALIR20469232]

Hello Community 👋,

I’m exploring analytics capabilities within ServiceNow and wanted to share a brief comparison between Performance Analytics and the newer Platform Analytics features.

🔍Performance Analytics

• Focus: Business process KPIs (e.g., Incident, Change, Request)
• Features: Scorecards, dashboards, historical data collection, forecasting, threshold alerts
• Use Case: Strategic decision-making and service improvement

🚀Platform Analytics

• Focus: Unified analytics across the entire platform (not limited to ITSM)
• Features: Analytics Center, Data Visualizations (replacing widgets), system health insights, user behavior tracking
• Use Case: Cross-functional analysis, including platform usage and performance

Platform Analytics is not a replacement for Performance Analytics—it builds upon it. In fact, Platform Analytics encompasses Performance Analytics and can be understood in two ways:

• As a unified frontend for visualizing table data across various analytical applications
• As a combination of that frontend along with all supporting backend services

When creating visualizations in Platform Analytics, you select a data source—one of which can be an indicator, originating from Performance Analytics. Importantly, indicators aren't limited to ITSM tables; with the appropriate licensing, you can create and use indicators across HR, Financial Services, and other modules.

What’s being phased out is the older, standalone Performance Analytics frontend. Instead of building separate dashboard widgets and filters, users now rely on shared Platform Analytics visualizations and filters. That said, existing Performance Analytics visuals remain supported even after migrating to Platform Analytics. 

For reference:

https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/concept/...

https://youtu.be/lUBDYMzkqkU?si=t-QPi69O0G2XlN9G

https://youtube.com/playlist?list=PLkGSnjw5y2U6HotK0MQUbCrzVog_zBWat&si=YBC7QW4g4pKLuJXd

https://youtube.com/playlist?list=PLkGSnjw5y2U4sdBCFzTHAos33zYCsB_Gj&si=13k_OQg1aqsEj_r4

Credits for additional content: @jeffrubinoff 

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Regards

Murali.K.V.R

[Jayden4]

You should delete this, it's just wrong. 

[MURALIR20469232]

Hello @Jayden4,

May I know the reason and where did you fell that it's wrong?

If you share your inputs, I will also learn it.