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KPI Details header count doesn't match drilldown record count

Satya Harika
Tera Contributor

Hi everyone,

I'm seeing an unexpected behavior in Platform Analytics KPI Details.

For one of my indicators, the KPI Details page displays a value of 4,056 in the header, but the drilldown list below shows only 30 records.

I understand that the table is paginated, but even the total record count shown above the table is only 30. I expected the header count and the drilldown record count to represent the same dataset.

Has anyone encountered this before?

  • What does the number displayed in the KPI Details header actually represent?
  • Under what circumstances can the KPI value differ from the drilldown record count?
  • Are there any known configurations (indicator source, breakdowns, formula indicators, scripted indicators, or snapshot behavior) that could cause this discrepancy?

I've attached a screenshot for reference.

Thanks in advance!

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