Limitations of default Free PA plugin (com.snc.pa) v/s features of Premium Paid PA plugin

[Akber Ali]

Hi experts,

Can anyone help me understand the differences between PA default or Out of the box given plugin "Performance Analytics (com.snc.pa)" and Performance Analytics - Premium (com.snc.pa.premium) plugin.

I want to understand the limitations of Free plugin and features of Premium Paid plugin of Performance Analytics.

Thanks in advance.

[Tushar Hirpurk1 · Accepted solution]

Hi Akbar,

               Basically if you don't have premium plugin of PA you will face some limitations to use PA

Complementary Version:-

1} Comes in the baseline with Service Now

2} Set of 15 Incident Management KPIs New-Open-Closed-Backlog growth, etc.

3} Breakdowns: Priority-Category-Assignment Group, etc.

4} Dashboards: Incident Management, Incident Management by Group(breakdown Dashboard)

5} 180 days of historical data

Premium Version:-

1} Unlimited KPIs, Breakdowns and Dashboard

2} Unlimited data collection

3} Available KPIs: Incident-Problem-Change-Request-HR-SLA

4} Service Management Dashboards

5} Create your own customer KPIs, Dashboards

 Find below link for more understanding:-

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...

Please mark reply as Correct/Helpful, if applicable. Thanks!

Regards,

Tushar

[Tushar Hirpurk1]

Were you able to resolve your query? If yes, please mark the most appropriate answer as correct so that this thread can move from the unsolved queue and help users in future.

Thanks,

Tushar

[Akber Ali]

Hello Tushar,

Thanks a lot for quick response on this. 

Almost I got the answer what I was looking for.

Can you please help me understand the count of custom Indicators, Breakdowns or other PA components usage in Free version because at this point what is happening is even without Premium one it is allowing but at what point it will block creating custom indicators or widgets we need to understand.

Also, can you help me understand without Premium plugin is there as other subscription too from ServiceNow in place to get advanced features of PA without any limitations.

Thanks a lot in advance.

[Tushar Hirpurk1]

Yes , without premium plugin you cannot create the custom indicators

but you can use some OOB.

and i guess their is no way {No other subscription} without premium plugin to use the Features of PA

Regards,

Tushar