Limitations of default Free PA plugin (com.snc.pa) v/s features of Premium Paid PA plugin

Akber Ali · ‎08-21-2020

Hi experts,

Can anyone help me understand the differences between PA default or Out of the box given plugin "Performance Analytics (com.snc.pa)" and Performance Analytics - Premium (com.snc.pa.premium) plugin.

I want to understand the limitations of Free plugin and features of Premium Paid plugin of Performance Analytics.

Thanks in advance.

Tushar Hirpurk1 · ‎08-21-2020

Hi Akbar,

Basically if you don't have premium plugin of PA you will face some limitations to use PA

Complementary Version:-

1} Comes in the baseline with Service Now

2} Set of 15 Incident Management KPIs New-Open-Closed-Backlog growth, etc.

3} Breakdowns: Priority-Category-Assignment Group, etc.

4} Dashboards: Incident Management, Incident Management by Group(breakdown Dashboard)

5} 180 days of historical data

Premium Version:-

1} Unlimited KPIs, Breakdowns and Dashboard

2} Unlimited data collection

3} Available KPIs: Incident-Problem-Change-Request-HR-SLA

4} Service Management Dashboards

5} Create your own customer KPIs, Dashboards

Find below link for more understanding:-

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...

Please mark reply as Correct/Helpful, if applicable. Thanks!

Regards,

Tushar

View solution in original post

Arif Mansuri · ‎09-30-2021

Can we modify the OOB indicators for our custom table and will that work in Complimentary version.