List view with group by for drill down view
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06-05-2024 07:36 AM - edited 06-05-2024 07:37 AM
Not sure if it is possible but looking for guidance on if it is possible to enforce a group by on a list view. I know this is possible if you are using an application module but in our use case we want to have this group by somehow attached to a view so when a report uses the view as a drill down the items are grouped.
We have a pie chart that is grouped by incident category, but we want the drill down view to then group by sub categories. Does any one know of a way to achieve this? I do not see an easy way to enforce a group by on a list view but I could be missing something.
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06-05-2024 08:14 AM
Unfortunately, there is no way. Basically you could configure a drill-down view, however in ServiceNow there is no way to force grouping in a certain view.