Make dashboard default

dhivyal94299399
Tera Contributor

7 hours ago

dhivyal94299399_0-1781508676738.png

How to make the IT agent dashboard as default when user open the SOW workspace

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Srikanth_9
Kilo Sage

7 hours ago

Hi @dhivyal94299399,

 

Refer:

Default Dashboard in Service Operations Workspace - ServiceNow Community.

How to make a dashboard as default for users? - ServiceNow Community.

How to change default dashboard on Admin home? - ServiceNow Community.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.
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PradeepReddyA
Tera Guru

7 hours ago

Hi @dhivyal94299399 

 

This can be configured through UI Builder by following these steps:

  1. Navigate to UI Builder.
  2. Under the Experiences section, search for Service Operations Workspace.
  3. Open the Tier 2/3 Specialist Landing Page and create a variant and work on it.
  4. Locate the Dashboard component. You will find that the default dashboard is configured with the Overview dashboard Sys ID.
  5. Create a Data Resource and configure it to return the appropriate dashboard Sys ID based on the user's group.
  6. Bind the Dashboard component to this Data Resource so that users belonging to specific groups are presented with the corresponding custom dashboard.

Hope that Helps!

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