Hi all,
I´m seeking a way to report the regular view of metrics timeline on incidents (attachment), but do it for a specific team (assignment group) so I can understand, at a glance, how many tickets the team has touched and how long they’ve spent on each. The objective will be create a regular report that shows:
- All incidents that were assigned to a specific team (assignment group) at any point.
- The duration each incident stayed with that group.
- A summary view of total incidents touched and time spent.
I appreciate any help, happy to connect 🙂
