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I'm trying to Calculate MTTR. I know there is a field on incident called Business resolved time which populates when an incident is resolved. My question is how to I sum that specific field in PA so that I can calculate MTTR on a monthly basis?
You can simply sum the resolved time in 1 automated indicator, and have another automated indictor for count of incidents. On top of those, then have a formula indicator with sum / count = MTTR.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful. Regards Tanushree Maiti ServiceNow Technical Architect LinkedIn: https://www.linkedin.com/in/tanushreemaiti
You can simply sum the resolved time in 1 automated indicator, and have another automated indictor for count of incidents. On top of those, then have a formula indicator with sum / count = MTTR.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
