Hi @Ruben Sanchez ,
I have seen this confusion in a similar Platform Analytics rollout. The red cards in your screenshot are not a separate “blocked content” feature that you manually enable. They are the Dashboard Statistics cards in the Platform Analytics Dashboards library for analytics admins.
They appear on the admin view of:
Platform Analytics > Library > Dashboards
The cards are based on dashboard metadata such as Views, Viewed, Active, and Updated. The OOB cards include:
- Not viewed in 1 year
- Not viewed in the last 6 months
- Not viewed in the last 3 months
- Deactivated for more than 3 months
- Updated in the last 30 days
Clicking one of those cards filters the dashboard list to show the matching dashboards.
A couple of things to check:
1. Confirm you are opening the Platform Analytics Dashboards library, not the older Core UI dashboard list.
2. Make sure the user has dashboard_admin or admin access. The admin version of the dashboard library has additional governance controls.
3. Confirm the instance is on a release/version where this admin library experience is available. This is why you may not see it in a PDI. Full admin access alone does not always expose it if the PDI release/plugin level does not include that Platform Analytics admin experience.
4. If the cards are not available in your instance, you can still achieve the same result by using the filter/condition builder on the dashboard list.
For example, add these columns to the dashboard list:
- Name
- Active
- Views
- Viewed
- Owned by
- UI version
- Updated
Then create saved filters such as:
Not viewed in last 6 months:
Active is true
AND Viewed is before 6 months ago
OR Viewed is empty
Not viewed in last 1 year:
Active is true
AND Viewed is before 12 months ago
OR Viewed is empty
Deactivated for more than 3 months:
Active is false
AND Updated is before 3 months ago
This gives the same governance view even if the red statistic cards are not visible.
So the short answer is: there is no separate switch to enable that red highlighting. It is OOB behavior in the Platform Analytics admin Dashboards library, dependent on the Platform Analytics version and admin library experience available on the instance. If it is missing from a PDI, that is likely due to the PDI/release/plugin level rather than a role issue.
References:
- Dashboards for analytics admins:
https://www.servicenow.com/docs/r/now-intelligence/dashboards-for-admin-users.html
- Platform Analytics dashboard roles:
https://www.servicenow.com/docs/r/now-intelligence/pa-dashboard-roles.html
- Platform Analytics dashboard tables:
https://www.servicenow.com/docs/r/now-intelligence/par-dashboard-tables.html
Thank you,
Vikram Karety,
ServiceNow Architect,
Octigo Solutions INC
