Need help creating a report for response time - entry of Assigned to

[JohnJasinski]

Help - am I missing seeing this basic reporting concept In a standard report?

How long it takes an Assignment group to assign a person to work a ticket.

A simple response metric.

Need help creating a report to measure time from entry of Assignment group to entry of Assigned To.

I don't want to enter an another SLA/OLA (will do that later) - just want a simple report focused on response durations.

For Incidents.

How fast do we get eyes on the ticket?

The OOB reports cover Resolutions, but I can't find a Respond report.  

Or am I missing it?

Does Performance Analytics cover this metric?

Do you know?

Relates to ITIL v3 - SO - 4.2.8 Metrics - Response time

Ideally, I'd like to see a screenshot of your report with the parameters.   Or your suggestion.

No text - no scripts - just share your report screenshot so I can copy the field entries.  

WE we all need this report - where is it?   And why isn't it easier to find?

You post best screenshot to solve, or link me to the existing report, and I'll mark you as answering for the points.

thanks in advance - and keep up the good work!   🙂

[Taras1]

is there an instruction for that? I am also looking for an indicator to measure Meat Time to Assign. Thank you