Hi all,
I'm trying to create a PA widget that will display the Average duration of a specific department to resolve the ticket.
I'm confident that I set up the Data collection correctly, I'm messing somehow with the indicator, automated, and Source.
The reason I'm trying to create on PA using the Metric Instance table its because I need to create a formula that will get the average duration and remove 5 days from it (Once the ticket is marked as resolved, it only changes to state closed after 5 days)
Unfortunately, it's coming with the wrong data, over 500M SUM!?
