Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Not able to see user, groups and role while share dashboard.

tetj
Giga Contributor

Hi Team,

we are not able to be search any user while sharing the dahsboard.
Can you let us know what permission is required (Roles) to share the created dashboard to user. 

9 REPLIES 9

tetj
Giga Contributor

Hi Team,

Thank you for the responses, we have tested by giving role pa_admin, dashboard_admin and able to share the dashboard with respect to roles and groups. But we are unable to find any user (PFA screenshot). Also check the dashboard properties, it is as expected.  Any suggestion why we cannot see user

Look like a data issue, users are there but names are mising here.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Yes, how to resolve this ?

Go to the User [sys_user] table and check whether the username exists or not. Alternatively, search for any user name that you believe exists in the system using the dashboard search. Verify whether you are able to find the user record.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

tetj
Giga Contributor

Hi Team,
We have resolved as below :-
Steps to apply the correct fix:

- Open: /par_dashboard_permission_list.do

- Click in the headers with right click

- Select Configure Dictionary

- Search for Column name user (reference type)

- Open the record

- Scroll down to attributes in the related list

- Click on new "Reference auto completer columns" and set value to name;email



This will make the reference API return

"referenceData": [
{
"key": "name",
"value": "Abel Tuter"
},
{
"key": "email",
"value": "abel.tuter@example.com"
}
]