Not getting data tooltip at latest column in time series data visualization

[rohanbhatia]

Hi, some of the users reported that they can't see all data tooltip on latest column. They are able to see all data tooltip on previous columns. However, as an admin, I am able to see all data tool tip on latest column. Please check the screenshots attached.
On latest Column-

On previous Columns-

[Dr Atul G- LNG]

Looks like a minor file issue. Did you try repairing the plugin and saving the reports again? You could also try clearing the cache—either cache.do or the dashboard cache. That might resolve the issue.

https://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-march-6th...

Changes to the layouts of Platform Analytics dashboards are stored in the par_dashboard_cache table. Whenever a dashboard is called, a new entry is made in this table. Delete entries in this table to regenerate the cache for troubleshooting.

In the context of troubleshooting a dashboard's layout, navigate to par_dashboard_cache_list.do to open the PAR Dashboard Metadata Caches table. Delete a dashboard's record on this table to regenerate the cache.

These access control lists (ACLs) apply to the PAR Dashboard Metadata Caches par_dashboard_cache table:

• Admin only role: report_on, report_view, create, write, delete
• Any logged-in user: read

https://www.servicenow.com/docs/r/now-intelligence/pa-dashboard-cache.html?emcs_t=S2h8ZW1haWx8dG9waW...

[rohanbhatia]

Hi Atul, Thanks for the response.
I tried cache.do and unified-cache.do as well.
I cleared par_dashboard_cache record for the dashboard as well.

Unfortunately, the issue still persists.

[Dr Atul G- LNG]

Not sure, but try repair the PA plugin once.