Opening workspace from a report

Dennis Ford
Giga Guru

‎09-13-2022 07:55 AM

How can we create a list report where if the user clicks a link to open the underlying record that the record opens in agent workspace instead of the platform?  Thanks!

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Maik Skoddow
Tera Patron
Tera Patron

‎09-13-2022 08:15 AM

Hi

please follow the instructions on https://docs.servicenow.com/en-US/bundle/tokyo-now-intelligence/page/use/reporting/task/set-report-o...

Maik

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Dennis Ford
Giga Guru
In response to Maik Skoddow

‎09-13-2022 12:42 PM

Hi Maik,

Thanks for your help.  I'm not seeing a Link icon after clicking the Report Structure icon.  I suspect that is because my report is a List report.  I was trying to have this report open the Interaction record (i.e. IMSxxxxxx) in the agent workspace when they click the link in the Number column (IMS record).   

 

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Dennis Ford
Giga Guru

‎10-04-2022 07:39 AM

Does anyone know how to have the links in a list report open the underlying record in agent workspace?  The response from @Maik Skoddow showed how to do this from a report with a grouping, but our reports our list reports.  We were hoping this was possible as it seems workspace is becoming the preferred UI for ServiceNow, so report links should direct there. 

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Rivka Br
Tera Contributor

‎11-30-2023 05:54 AM

Any Solution for it?

I got the same issue?

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