Opening workspace from a report

Dennis Ford
Giga Guru

How can we create a list report where if the user clicks a link to open the underlying record that the record opens in agent workspace instead of the platform?  Thanks!

10 REPLIES 10

Maik Skoddow
Tera Patron
Tera Patron

Hi Maik,

Thanks for your help.  I'm not seeing a Link icon after clicking the Report Structure icon.  I suspect that is because my report is a List report.  I was trying to have this report open the Interaction record (i.e. IMSxxxxxx) in the agent workspace when they click the link in the Number column (IMS record).   

 

find_real_file.png

Dennis Ford
Giga Guru

Does anyone know how to have the links in a list report open the underlying record in agent workspace?  The response from @Maik Skoddow showed how to do this from a report with a grouping, but our reports our list reports.  We were hoping this was possible as it seems workspace is becoming the preferred UI for ServiceNow, so report links should direct there. 

Rivka Br
Tera Contributor

Any Solution for it?

I got the same issue?