Opening workspace from a report
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09-13-2022 07:55 AM
How can we create a list report where if the user clicks a link to open the underlying record that the record opens in agent workspace instead of the platform? Thanks!
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Reporting
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09-13-2022 08:15 AM
Hi
please follow the instructions on https://docs.servicenow.com/en-US/bundle/tokyo-now-intelligence/page/use/reporting/task/set-report-o...
Maik
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09-13-2022 12:42 PM
Hi Maik,
Thanks for your help. I'm not seeing a Link icon after clicking the Report Structure icon. I suspect that is because my report is a List report. I was trying to have this report open the Interaction record (i.e. IMSxxxxxx) in the agent workspace when they click the link in the Number column (IMS record).
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10-04-2022 07:39 AM
Does anyone know how to have the links in a list report open the underlying record in agent workspace? The response from @Maik Skoddow showed how to do this from a report with a grouping, but our reports our list reports. We were hoping this was possible as it seems workspace is becoming the preferred UI for ServiceNow, so report links should direct there.
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11-30-2023 05:54 AM
Any Solution for it?
I got the same issue?